SHIPPING•RETURNS•FAQ’S

for CLAY CLOTH & GOODS

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FAQ’S

All jewelry should be handled with care. But handmade jewelry, needs a bit extra.

  • clay jewelry should be handled with care-though they are durable this material is not as hardy as metal. Treat it with love! So try not to throw them in a pocket, or handbag as this will most likely cause some designs of our clay earrings to break :(

  • please keep them stored in a cool place, laying flat( extreme heats aka inside your car in Florida Summer) could cause them to bend.

  • do not wear in water, as these are a malleable material, showers, pool and in the surf will do them no good

  • due to the handmade nature of clay + computers screens please allow slight variations to your piece from the photos.

  • All earrings will be slightly unique! They are handmade! So please remember that artistic expression is used and we will try to make them look as similar as possible!

  • All our work is handmade, we use high quality clay and findings made from non toxic clay, and ethically made. Our work ships from Central Florida.

  • all findings are 14k or 18k gold plated-posts, hooks and hoops! And are nickel and toxin free(for all us gals who have allergies!)

  • to keep gold plate clean and shinny, just wipe with a soft jewelry cloth.

  • any handmade jewelry that includes metal beyond hoops, earring posts, are high quality weathered brass(made of copper ;P and zinc)


Shipping

  • everything is made to order(we do not keep extra stock) please allow up to business 7-10 business days for items to be made + shipped

  • not responsible for lost of stolen items, all orders will receive tracking via USPS

  • please made sure your name and shipping address is correct in your payment order!


Exchanges & returns

  • if you are not happy with your purchase please contact shop within 3 days of receiving your order!

  • If your earrings break within 5 days of delivery and wear, please contact us within the 7 days of ownership and we will see what we can do to repair your jewelry.

  • our earrings are a handmade delicate product not suitable for rough handling or certain athletic lifestyles. If your earrings break due to wear and tear beyond first week of ownership we are currently not offering a return policy.

  • if earrings are broken in the mail, please reach out within 3 days and we will determine a way to right that.

  • email: copper@coppperandcophotography.com for such complaints